BSH Home Appliances Pty Ltd, part of the Bosch Group, is one of the world’s leading home appliance manufacturers and home to the Bosch, Siemens, Neff & Gaggenau brands. At BSH, we strive to improve your quality of life at home through our exceptional brands and high-class products which include cooking, dishwashers, laundry, coffee machines, refrigeration and floor care. An international group with an annual turnover of more than 15 billion euros, we delight customers all over the world: with intelligent technology, excellent design and outstanding convenience of use.
Job Description
We are seeking an experienced full-time Technician to join our team and make a real difference! You’ll be at the heart of customer satisfaction, ensuring BSH products are serviced quickly and effectively. As a Field Service Technician, you’ll keep our products running smoothly and elevate the customer experience with your expert technical support and friendly, professional service.
Duties and Responsibilities:
Service Calls/Customer Service:
Respond to service calls, keep detailed records, and make sure repairs are done right.
Focus on reducing wait times and keeping customers happy.
Handle payments and issue invoices while managing repair requests efficiently.
Provide top-notch technical support and assist with stock refurbishment when needed.
Stock Control:
Keep track of van inventory and manage your toolkit and vehicle.
Ensure everything is in good shape and ready for use.
Administration:
Manage repair requests and complete admin tasks promptly.
Participate in training and support various after-sales functions.
Health and Safety:
Take an active role in promoting and adhering to health and safety standards.
Desired Skills and Experience
Desired Skills and Experience:
You are a technically competent individual with sound mechanical aptitude, and you pride yourself on quality service and building excellent client relationships.
Current Certificate III in Appliance servicing Certificate or a full Electrical License
Excellent electrical and mechanical aptitude with experience in home appliance repair or similar
Current Full Australian Driver’s License
Exceptional communication skills that ensure you deliver an outstanding customer experience.
Great communication and administrative abilities.
A strong commitment to health and safety.
Refrigeration qualifications (ARTIK) (desirable not essential)
Gas qualifications (A Type Gas License) (desirable not essential)
Why BSH?
Join our vibrant and multicultural team at BSH! We value our employees and foster a supportive and flexible work environment where you'll feel empowered and respected. Your voice matters here, and you'll find numerous opportunities to grow and succeed. Each day, you'll discover new reasons to love what you do!
Benefits and Culture:
Ongoing training and development.
Opportunity to join a fantastic workplace culture and team.
Reward & Recognition Program.
Health & well-being initiatives.
Flexible work arrangements, including remote working opportunities.
*Please note: Successful candidates will be required to complete a medical assessment, National Police Check, Working Rights Check, and License/Demerit Point Check. *
